Agency Broker
Albany
Agency Broker
Full Time • Albany
Replies within 24 hours
Benefits:
- Competitive salary
- Dental insurance
- Paid time off
- Wellness resources
Higher Ground Integrated Human Services (IHS), Inc.
Position Title:
Agency Broker / Self-Direction Broker
Location:
Albany, NY & Surrounding Capital Region Areas
Hybrid/Community-Based Position
Hybrid/Community-Based Position
Employment Type:
Full-Time / Part-Time Available
About Higher Ground IHS
Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.
Position Summary
Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.
This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.
Key Responsibilities
- Assist individuals and families in understanding OPWDD Self-Direction services and options
- Develop and maintain person-centered Self-Direction budgets
- Support completion and submission of Self-Direction documentation
- Assist with staffing plans, community supports, and individualized goals
- Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providers
- Monitor budget utilization and service implementation
- Ensure ongoing compliance with OPWDD guidelines and timelines
- Maintain accurate and timely documentation and case notes
- Support participants with community integration and resource navigation
- Attend Life Plan meetings and interdisciplinary team meetings as needed
- Educate families regarding Self-Direction rules, flexibility, and responsibilities
Qualifications
Preferred:
- Experience working with OPWDD Self-Direction services
- Knowledge of OPWDD regulations and Medicaid Waiver services
- Experience with person-centered planning
- Strong organizational and communication skills
- Ability to manage multiple cases and deadlines
- Proficiency in Microsoft Office and electronic documentation systems
Minimum Requirements:
- High School Diploma or GED required
- Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
- Valid NYS Driver’s License and reliable transportation
- Ability to travel locally within the Capital Region
- Background check and required clearances
Preferred Experience
- Support Broker or Brokerage experience
- FI or Care Coordination experience
- OPWDD service documentation
- Community habilitation or employment services
- Family support advocacy
Compensation & Benefits
- Competitive pay based on experience
- Flexible scheduling opportunities
- Professional development and training
- Supportive team environment
- Opportunity for growth within the organization
Why Join Higher Ground?
At Higher Ground, we believe in empowering both the individuals we support and the staff who make the work possible. Join a mission-driven team focused on innovation, advocacy, and meaningful community impact.
Compensation: $23.00 per hour
Higher Ground Integrated Human Services (IHS), Inc. is a not-for-profit (501c-3) agency, formed in 2009. We are a service organization designed to promote empowerment and support to the individuals served. The purpose of this organization is to help special needs population define, plan, and implement their goals. Our service delivery system is socially integrated and personal; keeping the “whole” individual at the center and steering the direction of services rendered.
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